Refund policy

Refund & Return Policy

At MIXXO 16 Natural Oils in One, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

  • We accept returns within 7 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Products that have been opened, used, or damaged by the customer are not eligible for return.                                                                                                                                

    Refunds

    After we receive and inspect your returned item, we will notify you of the approval status.

    If approved:

    • Refunds are processed within 5–10 business days
    • The refund will be sent to your original payment method

    Processing times may vary depending on your bank or payment provider.

    Exchange Policy

    We only replace products that are damaged, defective, or incorrectly shipped.

    Return Shipping

    • Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
    • We recommend using a trackable shipping service.

    Order Cancellation

    Orders can be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be cancelled.

    Contact Us

    If you have any questions regarding returns or refunds, please contact us.

    Email: mixonaturaloil@gmail.com
    WhatsApp: +923175878454
    Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM